Data Deletion

If you signed in with Facebook, or authorised a Techcora application to access your Facebook, Instagram, WhatsApp Business or ad accounts, do both of the following.

Step 1 — Disconnect the app from your Meta account

• —Go to your Facebook account settings.
• —Open "Settings & privacy", then "Settings".
• —Select "Apps and websites" in the left-hand menu.
• —Find the Techcora application in the list and select "Remove".
• —Confirm the removal. You can also tick the option to delete the posts, videos and events that the app published on your behalf.

For a WhatsApp Business Account or an ad account shared with us through Meta Business Suite, the equivalent control is in Business Settings, under the asset in question, by removing Techcora as a partner or assigned user.

Step 2 — Ask us to delete what we stored

Disconnecting stops any further access, but it does not by itself erase data we already hold. Email info@techcoracorp.com with the subject "Data deletion request" and tell us which account you disconnected. We will delete the associated records and confirm when it is done.

Messages we transmit are sent by our client, from our client's own WhatsApp Business Account, under the client's business name. That business controls the customer list and decides what is stored.

• —To stop receiving messages, reply to the chat asking to opt out, or use the block and report controls in WhatsApp. Opt-outs are recorded and honoured.
• —To have your details deleted, contact the business that messaged you — they are the data fiduciary for that list.
• —You may also write to us at info@techcoracorp.com. We will forward your request to that business, assist them in acting on it, and delete anything we hold on their behalf once they instruct us to.

Ending an engagement triggers deletion of the data we processed for you. We delete or return it within 90 days of termination, or sooner on request. Tell us in writing if you need an export first — we will provide your data in a machine-readable format before deletion.

• —Your account, profile and contact records.
• —Platform access tokens and credentials, which are revoked immediately.
• —Content, media and campaign data we stored on your behalf.
• —Message logs, delivery receipts and opt-in records held for you.
• —Support correspondence tied to your account.
• —Backups, on their normal rotation — see below.

A deletion request cannot override a legal obligation. We may retain:

• —Invoices, payment records and tax documentation, for the period Indian law requires — generally eight years.
• —Records needed to establish, exercise or defend a legal claim, for as long as that claim is live.
• —Opt-out and suppression records, which we must keep precisely so that you are not contacted again.
• —Aggregated or anonymised statistics that can no longer identify you.
• —Data held in encrypted backups, which is purged on our standard backup rotation within 90 days of deletion. It is not restored into active systems in the meantime.

• —We acknowledge your request within 7 days.
• —We verify your identity, which may mean asking you to confirm from the email address on the account.
• —We complete deletion within 30 days of verification, and confirm in writing when it is done.
• —Encrypted backups are purged within a further 90 days.

Write to our Grievance Officer at info@techcoracorp.com, or to Techcora Corporation Private Limited, 12/180, Makkamoola, Municipality, MT NGR PO, Gudalur Bazaar, Gudalur, The Nilgiris, Tamil Nadu 643212, India. If we cannot resolve it, you may escalate to the Data Protection Board of India.

For the wider picture on what we collect and why, see our Privacy Policy.